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How Can We Help You?

Our expertise is collaborating with clients at both the strategic and tactical levels to create a customer-obsessed company culture. We do this by focusing on the entire customer experience and developing methods to find valuable insights. Our baseline tool is Net Promoter Score, however we also customize our methods based on client needs.​


Our working style is pragmatic and agile. We know the value of capturing quick wins while also charting a course to solve long-term problems.  We believe in transparency and collaboration in our partnership with clients.


Founder - John Hartman


John has significant expertise in providing leadership to clients in digital experiences, customer insights, culture and revenue growth. This includes all aspects of developing an overall strategy, building teams to implement solutions, driving operations & processes to deliver efficiency and delivering continuous improvements.  John started his career at Accenture, worked at numerous start-ups and rapid growth companies and most recently was President and co-owner of Piston which was named the iMedia Small Agency of the Year three years in a row. Piston was acquired in 2015 and John was named the iMedia Agency Marketer of the Year in 2016.


Throughout his career John has worked with clients including Ray-Ban, Skullcandy, AARP, Stanford Healthcare, Thermofisher Scientific, Oakley, SunglassHut, HugoBoss, Taylor Guitars,, Exclusive Resorts, Inspirato, L'Oreal, AAA, Rubio's, TrueCar, The General Insurance, WarnerBros., Intuit, The San Diego Chargers, Renovate America, Paso Robles Wine Council, Merrill Lynch, Yakult, State Farm, Volcom, Stance, Chico's, The American Heart Association, BigBrothers BigSisters, AutismSpeaks, Heifer International as well as multiple start-ups, hyper-growth companies and more.


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