San Diego, California

©2017 by Signal59.

March 27, 2018

Quickbooks is the dominant accounting software used by millions of businesses every day. Quickbooks is made by Intuit, a company laser focused on customer experience, sales and renewals. As part of this focus Intuit generates NPS for all its products both BtoB and BtoC...

February 15, 2018

Does your company have just one Net Promoter Score? Or perhaps you have a few from different stages of the customer journey? And then this score is used to make significant business and/or customer experience decisions? This methodology may be beneficial for some of yo...

January 6, 2018

I recently bought a Linksys Velop mesh Wi-Fi system from Best Buy and also hired Geek Squad (owned by Best Buy) to implement the product. I am very happy with the overall experience and the Wi-Fi is blazing fast both inside the house and in the backyard.

Best Buy and Li...

November 20, 2017

Over the years, NPS has grown from a metric used by key executives to an overall program that defines the culture of a business. While the metric itself is highly valuable, the real impact comes from the change in culture brought about when everyone focuses on the same...

November 7, 2017

VCs and angels invest billions of dollars into startups across every industry imaginable. These startups are at all different stages of product development and customer experience development. Some are at the conceptual phase, some are in beta testing and some are full...

November 7, 2017

Over the last 15 years Fortune 1000 companies have widely adopted the Net Promoter Score methodology. Case study after case study has shown how careful dedication to a comprehensive approach to NPS has delivered ROI. However, many startups and rapid growth companies ha...

November 7, 2017

This is the first of what will (hopefully) be many interesting blog posts on our website. Our company is all about signals. Signals that are sent to us by customers, employees, partners and even competitors. These signals occur every day and contain valuable feedback,...

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