NPS and CRM Drive Profit
Does your company have just one Net Promoter Score? Or perhaps you have a few from different stages of the customer journey? And then...
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Linksys and Best Buy Net Promoter Score Experience
I recently bought a Linksys Velop mesh Wi-Fi system from Best Buy and also hired Geek Squad (owned by Best Buy) to implement the product....
NPS and Culture Change
Over the years, NPS has grown from a metric used by key executives to an overall program that defines the culture of a business. While...
Why VCs Should Require Net Promoter Score (NPS)
VCs and angels invest billions of dollars into startups across every industry imaginable. These startups are at all different stages of...
Net Promoter Score (NPS) for StartUps
Over the last 15 years Fortune 1000 companies have widely adopted the Net Promoter Score methodology. Case study after case study has...
Customer Obsessed Companies
This is the first of what will (hopefully) be many interesting blog posts on our website. Our company is all about signals. Signals that...
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