Why VCs Should Require Net Promoter Score (NPS)
VCs and angels invest billions of dollars into startups across every industry imaginable. These startups are at all different stages of product development and customer experience development. Some are at the conceptual phase, some are in beta testing and some are fully delivering products or services to live customers. Once a startup has at least 50 customers it should begin gathering NPS metrics. Here are five reasons VCs should collaborate with portfolio companies to calcu