Company Culture Design
Build a company culture obsessed with customer service.
1. PROGRAM DESIGN
Our process starts with an executive strategy and business plan. Working sessions with key executives create company values. Roadmap planning turns these values into aspirational company culture design.
2. EMPLOYEE INSIGHTS
We employ a collaborative process with your team to gather real-time employee insights, feedback and opportunities. Map these insights to culture change planning.
3. CULTURE AND COMMUNICATION
Communication planning is the most critical aspects of the plan design. New hire orientation, management training, incentives and all-hands meetings are aligned. Tools and processes encourage culture evolution.
4. ACTION & SUPPORT
Our executive summaries detail insights and impact. Our culture plan aligns all teams to delight customers and drive higher NPS scores. We refine ongoing surveys daily, weekly and monthly to monitor progress.