NPS Existing Design Upgrade
Upgrade you NPS program in collaboration with our experts. Capture more ROI.
Grow faster.
1. PROGRAM REVIEW
Our process starts with a historical analysis of programs set-up, workflow and data. We analyze the internal communication plan and culture impact. We ensure the right software is being used with full CRM integrations.
2. DATA ANALYSIS
Our team conducts a deep-dive on data with a statistical analysis and qualitative feedback review. Next, trend analysis and insight development. Our experts develop hypothesis testing roadmaps and new segmentation strategies.
3. RECOMMENDATIONS
Our executive recommendations include action plans for communication and cultural transformation. Overall NPS program design enhancements and data planning create a roadmap for success.